Refund Policy

At TheShoeAdda, customer satisfaction is important to us.
If you are not completely happy with your purchase, we’re here to help with an easy and simple return and refund process.

1. Return Eligibility

Customers can request a return if:

• The product is damaged or defective
• The wrong item was delivered
• The size received is incorrect
• The product is unused and in its original packaging

Returns must be requested within the allowed return period after delivery.

2. Return Conditions

To be eligible for a return or refund:

• The shoes must be unused
• The product should be in original condition
• Tags, box, and packaging must be available
• The item should not show signs of wear or damage caused by the customer

3. Refund Process

Once we receive and inspect the returned product, we will notify you about the refund status.

If approved, the refund will be processed to your original payment method within a few business days.

4. Non-Refundable Items

Refunds may not be available for:

• Used or damaged products
• Products without original packaging
• Items returned after the return period
• Products damaged by improper use

5. Exchange Policy

If you receive the wrong size or a damaged product, you may request an exchange based on product availability.

6. Shipping Charges

Shipping charges may be non-refundable unless the return is caused by our mistake, such as a wrong or damaged product.

7. Contact Us

If you have any questions about returns or refunds, feel free to contact us.

TheShoeAdda
Delhi, India
Email: support@theshoeadda.com